FREQUENTLY ASKED QUESTIONS
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What are the services that Delivercare provides?
As a leading provider of last-mile delivery, truckload transportation, and dedicated fleet management, Delivercare guarantees reliable and efficient logistics solutions tailored to your specific requirements.
How do you ensure the safety and security of my shipment?
Several measures have been taken by our company to ensure the safety of your shipment during transit. Aside from comprehensive insurance coverage, we also provide you with real-time tracking, secure transportation, and highly trained professionals who will handle your items with utmost care.
What are the delivery options offered by Delivercare?
Various delivery options are available, including scheduled, same-day, overnight rush, as well as other premium services as requested by the customer. Visit Streamline Your Shipping & Delivery for more information.
What happens if my shipment is lost or damaged?
In the event that your shipment is lost or damaged, please contact our customer service department as soon as possible. Our claims department team is committed to assisting you with your claim and resolving the issue as swiftly as possible. Any damage or loss that occurs during transit is our responsibility, and we will work with you to resolve it as soon as possible.
How can I obtain proof of delivery?
Delivercare provides a variety of methods for obtaining a proof of delivery (POD). Paper signatures, digital signatures, and pictures can all be used to confirm the accuracy of delivery. Additionally, we have an effective tracking system that provides real-time updates on delivery. A customer may be able to access proof of delivery information through the company's online tracking system or customer portal.
What is the best way to provide feedback or share my experience?
We value your feedback and appreciate your input. We welcome your feedback and look forward to hearing about your experience with our company. Your suggestions, comments, and testimonials enable us to improve our services and ensure customer satisfaction.
Is there any restriction on the type of goods you transport?
Despite our best efforts, certain items may be restricted by regulatory authorities or for safety reasons. Materials that are hazardous, perishables that are not properly controlled for temperature, and items that are prohibited by law may be restricted. Before booking any of these deliveries, please contact our customer service team to discuss any specific requirements or restrictions.
How can I request a delivery quote?
Our customer service team or your account manager can provide you with a delivery quote. A competitive quote can be obtained based on all the information you provide, including the origin and destination, the size and weight of the shipment, and the type of service required. Additionally, if you have any specific requirements, please do not hesitate to contact us. We guarantee our customers' satisfaction.
Is Delivercare equipped with a variety of transportation vehicles?
A variety of vehicles are available in our fleet, including cargo vans, cube vans "box trucks", 3-ton trucks, 5-ton trucks, flatbed trucks, dry or refrigerated trucks in order to accommodate a wide range of shipments.
Do you serve any specific industries?
A variety of industries are served by us, including retailers, food and beverage brands, construction firms, furniture manufacturers, appliances manufacturers, and electronics manufacturers. Our services are also available to companies in other industries where they are required.
What is the estimated delivery time for my shipment?
A number of factors determine the delivery time, including the distance between origin and destination, the mode of transportation, and any specific requirements you may have. Once a delivery has been scheduled, our customer service team will provide you with an estimated delivery time. In the event of an unexpected delay in delivery, we will notify you as soon as possible.
Is it possible to track the status of my shipment?
Yes, you can track the status of your shipment using the tracking number provided to you. Using our online platform, you will be able to track the progress of your shipment in real-time. An overview of your shipment's current location, estimated arrival time, and any updates or notifications will be displayed.
What is the best way to contact you?
You can contact our customer service team by phone, email, live chat, or through the contact form on our website. We strive to provide excellent customer service to our customers, and our representatives are available to answer any questions or inquiries you may have.
Do you offer a variety of payment options?
Payment methods include credit card, debit card, electronic funds transfer (EFT), Interac, cheque and others. During the scheduling process, you can select the payment method most convenient for you. Our commitment to customer satisfaction is unwavering.